Exchanges and returns

Exchanges

We accept exchanges of all our pieces within 14-days from the date you received your order.

To initiate an exchange please e-mail us to contacto@bravocharlie.es indicating the following:

  • Indicate that you wish to exchange your bikini
  • Order number
  • Date of order
  • Name
  • E-mail
  • Product code of unwanted item
  • Product code of requested item
  • Name on debit/credit card used at purchase

Once the exchange has been requested within 14 days of the delivery, we will organize for the bikini to be picked up by the messenger at the requested address. Items can only be exchanged in their original condition with hang tags and hygiene seal in place. Item/s cannot be worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet the requirements above.

Once we have received the items, and the afore mentioned condition has been verified, you will receive your new item within the following days. In case your requested item is not available, we will get in touch with you to work out a solution.

Should you ask for an exchange due to size adjustment, shipping will be free of charge. This only applies to first time size exchanges of each style.

In case you would like to exchange the style or the colour or the size a second time, shipping costs will not be covered by us. Please refer to our Shipping costs chart on our web site. Shipping costs for delivery and return are identical.

Returns

We accept returns of all our pieces within 14-days from the date you received your order.

To initiate a return please e-mail us to contacto@bravocharlie.es indicating the following:

  • Indicate that you wish to return your bikini
  • Name
  • E-mail
  • Order number
  • Date of order
  • Product code of item to be returned
  • Name on debit/credit card used at purchase

Once the return has been requested within 14 days of the delivery, we will organize for the bikini to be picked up by the messenger at the requested address. Items can only be returned in their original condition with hang tags and hygiene seal in place. Item/s cannot be worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet the requirements above.

Once we have received your items, and the afore mentioned condition has been verified, we will initiate your refund immediately including the initial shipping costs. We will refund you through the same method you used to pay. Returning costs are not covered by us, and are identical to the initial delivery costs.

Should you ask for an exchange due to size adjustment, shipping will be free of charge to you, This only applies to first time size exchanges of each style.

In case you would like to exchange the style or the colour or the size a second time, shipping costs are not covered by us. Please refer to our Shipping costs chart on our web site. Shipping costs for delivery and return are identical.

Return of damaged, defected or falsely received items

In this case please send us an e-mail to contacto@bravocharlie.es within 24 hours explaining the reason of the return and indicating the following:

  • Indicate whether the bikini is damaged, defected or has been falsely received
  • Name
  • E-mail
  • Order number
  • Date of order
  • Product code of item to be returned
  • Name on debit/credit card used at purchase

We will reply you telling you how to proceed.

Once the exchange has been requested within 14 days of the delivery, we will organize for the bikini to be picked up by the messenger at the requested address. Items can only be returned in their original condition with hang tags and hygiene seal remaining in place. Item/s cannot be worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet above requirements.

Once your items have been received by us, and the afore mentioned condition has been verified, we will ship the new bikini immediately. Return and new delivery costs are free of charge to the customer.

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