Terms and Conditions
Conditions of Use and Purchase
If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact channels.
The contract may be formalized, at your option, in any of the languages in which the Conditions are available on this website.
2. Our data
The sale of items through this website is done under the tradename BRAVO CHARLIE by BRAVO CHARLIE APPAREL, S.L., a Spanish private civil society domiciled at Barcelona, Anglí 7, Bajos, and NIF J67186841, with email email@example.com.
3. Your data and your visits to this webside
The information or personal data that you provide about you will be treated in accordance with the provisions of the Data Protection Policies. By using this website you consent to the processing of said information and data and declare that all the information or data that you provide us are true, accurate and correspond to reality.
>4. Website use
By making use of this webside and placing orders throught it, you agree to:
- Make use of this website only to make queries or legally valid orders.
- Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.
- By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
5. Avalible ability of service
Items offered through this website are available for shipment in Spanish and international territories
6. How to make an order
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Furthermore, we will inform you by email that the product is being shipped (the "Shipping Confirmation")..
7. Technical means to correct errors
In the event that you detect that an error occurred when entering your personal data during your registration as a user of this web page, you may modify them in the "My Account" section..
This web page shows confirmation windows in various sections of the purchase process that do not allow the order to be continued if the data of these sections have not been correctly provided. Also, this website offers the details of all the items that you have added to your cart during the purchase process, so that, before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should contact, at the latest within the next three (3) hours, our customer service, at the email address mentioned above, to correct the error.
8. Product availability
All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will reimburse you for any amount that you may have paid.
We will send the order consisting of the related products/s in each Confirmation of Shipment within that period of time indicated on the website according to the territory in which the delivery address is located and, in any case , within a maximum period of thirty (30) days from the date of the Order Confirmation, unless there are unforeseen or extraordinary circumstances.
If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid.
For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which it will be accredited by signing the receipt of the order at the delivery address agreed.
If it is impossible for us to make the delivery of your order, we will indicate, through email, the place where you can pick up your merchandise.
In the event that, after elapsing fifteen (15) days since your order was available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you want to cancel the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including the delivery costs, without delay and, in any case, within a maximum period of fourteen (14) days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on to you the corresponding costs.
11. Transmission of risk and property
The risks of the products will be at your charge from the moment of delivery
You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (according to the definition contained in clause 9 above), if this took place at a later time.
12. Price and payment
Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due according to the rates indicated at the time of purchase.
Prices may change at any time, but (except as stated above) those possible changes will not affect the orders with respect to which we have already sent an Order Confirmation. Once you have selected all the items you want to buy, these will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling or checking the information that is requested in each step. Also, during the purchase process, before making the payment, you can modify the data of your order. In addition, if you are a registered user, you have a detail of all the orders made in the “My Account” section.
You can use Visa, Mastercard, American Express and PayPal as a means of payment.
By clicking "Authorize Payment" you are confirming that the credit card is yours..
To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuer of the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize any contract with you.
13. Value added tax and billing
In accordance with the provisions of article 68 of Spanish Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory, except the Canary Islands, Ceuta and Melilla as foreseen below. The applicable VAT rate will be the legally valid one at all times depending on the specific item in question.
In the orders with destination to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Spanish Law 37/1992, without prejudice to the application of taxes and duties in accordance with current regulations in each of these territories. You expressly authorize us to issue the invoice electronically.
14. Return policy
If you are contracting as a consumer and end user, you have the right to withdraw from this contract within fifteen (15) calendar days without the need for justification.
The withdrawal period will expire fifteen (15) calendar days from the day that you or a third party indicated by you other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify BRAVO CHARLIE, at the email address firstname.lastname@example.org , your decision to withdraw from the contract through an unambiguous written statement by postal or electronic mail. You can use the model withdrawal form that appears as an Annex to these Terms and Conditions, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the written communication relating to the exercise by this party of this right is sent before the corresponding deadline expires.
After contacting us through our return request, we will proceed to organize the collection at your home. You must deliver the merchandise in the same package that you received it.
In case of withdrawal, we will refund all payments received from you, including delivery costs. We will proceed to make such refund using the same means of payment used by you for the initial transaction. Notwithstanding the foregoing, we may retain the refund until we have received the goods and have checked the status of the same.
You will have to assume the direct cost of return of the goods that will amount to the amount that is stated in the "changes and returns" section of this website according to the applicable rate. Please bear in mind that if you decide to return the items to us, we will be authorized to charge you the expenses that we may incur.
Your right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which you received them. No refund will be made if the product sealed for hygiene reasons has been unsealed after delivery, or products that are not in the same condition in which they were delivered or have suffered any damage or use, so you should be careful with the products/s while they are in your possession. Please return the item using or including all original packaging, instructions and other documents that accompany it.
We accept exchanges of all our pieces within 14-days from the date you received your order.
To initiate an exchange please e-mail us to email@example.com indicating the following:
- Indicate that you wish to exchange your bikini
- Order number:
- Date of order:
- Product code of unwanted item:
- Product code of requested item:
- Name on debit/credit card used at purchase:
Once the exchange has been requested within 14 days of the delivery, we will organize for the bikini to be picked up by the messenger at the requested address. Items can only be exchanged in their original condition with hang tags and hygiene seal remaining in place. Item/s cannot be worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet above requirements
Once the items have been received by us, and the afore mentioned condition has been verified, you will receive your new item within the following days.
In case your requested item is not available, we will get in touch with you to work out a solution.
Should you ask for an exchange due to size adjustment, shipping will be free of charge to you, This only applies to first time size exchanges of each style.
In case you would like to exchange the style or the colour or the size a second time, shipping costs are not covered by us. Please refer to our Shipping costs chart on our web site. Shipping costs for delivery and return are identical.
14.3 Return of damaged, defected or falsey received items:
In this case please send us an e-mail to firstname.lastname@example.org within 24 hours explaining the reason of the return and indicating the following:
- Indicate whether the bikini is damaged, defected or has been falsely received
- Order number:
- Date of order:
- Product code of unwanted item:
- Name on debit/credit card used at purchase:
We will reply you telling you how to proceed.
Once the exchange has been requested within 14 days of the delivery, we will organize for the bikini to be picked up by the messenger at the requested address.
Items can only be returned in their original condition with hang tags and hygiene seal remaining in place.
Item/s cannot be worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet above requirements.
Once your items have been received by us, and the afore mentioned condition has been verified, we will ship the new bikini immediately. Return and new delivery costs are free of charge for the customer.
If you contract as a consumer and end user, we offer guarantees on the products that we market through this web page, under the terms and conditions legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests itself within two (2) years from the delivery of the product.
It is understood that the products are in conformity with the contract, provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) are suitable for the uses to which the products are ordinarily intended of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products does not comply with the contract, you must inform us following the procedure detailed in section 14.1 above.
16 Liability and exemption of liability
Except as expressly provided otherwise in these Terms and Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product (taxes and other costs excluded).
However, unless otherwise provided by mandatory Law, we will not accept any liability for the following losses, regardless of their origin:
- Losses of income or sales:
- loss of business;
- loss of profit or loss of contracts;
- loss of anticipated savings;;
- data loss; and
- loss of time to manage claims and/or loss of office/labour hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly the opposite in it.
17. Intellectual and industrial property rights
You acknowledge and consent that all copyright, trademarks and other rights of industrial and intellectual property over the materials, images or content provided as part of the web page belongs and correspond to us at all times or to those who granted us a license for its use, if applicable. You may make use of such material only in the form in which we expressly authorize it in writing or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact information.
18. Viruses, piracy and other computer attacks
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.
Failure to comply with this clause could entail the commission of infractions/crime as typified by the applicable regulations. We will report any non-compliance of said regulations to the competent authorities and cooperate with them to discover the identity of the attacker.
Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.
19. Links from our page
In the event that our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without us having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.
20. Written communications /h3>
The applicable regulations require that part of the information or communications that we send to you are in writing. By using this website, you agree that most of those communications with us are electronic. We will contact you by email or we will provide information by posting notices on this web page. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
Notifications that you send us should be sent through our email address email@example.com . In accordance with the provisions of clause 20 above and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you at the time of placing an order.
It will be understood that notifications have been received and have been correctly made at the same time they are posted on our website, twenty-four (24) hours after sending an email, or three (3) days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.
22. Assignment of rights and obligations
The contract is binding both for you and for us, as well as for our respective successors, assignees and assignees. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.
We may transfer, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied, that we could have granted him/her.
23. Events outside of our control
We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
The lack of requirement on our part of the strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that could correspond to us of said contract or of the Conditions, shall not imply a waiver or limitation in relation to said rights or actions nor shall it exempt you from complying with such obligations.
No waiver on our part of a right or concrete action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or rights or actions arising from a contract shall take effect, unless it is expressly established that it is a waiver and formalized and communicated to you in writing in accordance with the provisions in the section of Notifications above.
25. Partial nullity
If any of these Conditions or any provision of a contract were declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity..
26. Entire agreement
These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the purpose of the same and supersede any other agreement, agreement or prior promise agreed between you and us verbally or written.
You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by the two parties before it, except that which is expressly mentioned in these Terms and Conditions. Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless that fraudulent statement was made uncertain) and the only action available the other party will be for breach of contract in accordance with the provisions of these Terms and Conditions.
27. Our right to modify these terms and conditions
We reserve the right to modify the Terms and Conditions. We will keep you informed of the substantial changes made to them. Modifications introduced will not be retroactive and, except for possible exceptions according to the specific case, will be applicable after thirty (30) calendar days from the date of its publication in the corresponding notice.
If you do not agree with the changes made, we recommend not using our website.
28. Applicable legislation and jurisdiction
The use of our website and product purchase contracts through said website will be governed by Spanish legislation.
Any controversy that arises or relates to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are hiring as a consumer and/or end user, nothing in this clause will affect the rights that are recognized by current mandatory legislation.
29. Comments, suggestions, complaints and claims
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions, as well as any questions, complaints or claims, through our contact routes or the postal or email address indicated in clause 2 of these Conditions. In addition, we have official claim sheets available to consumers and users. You can request them by writing an email to the address firstname.lastname@example.org .
Your complaints and claims before our customer service will be dealt with as soon as possible and, in any case, within the legally established deadline. Likewise, they will be registered with an identification reference that we will indicate and will allow you to follow up on them. If you, as a consumer, consider that your rights have been violated, you can address your complaints through the e-mail address email@example.com in order to request an amicable settlement. In accordance with EU Regulation No 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us in terms of consumption accessible through the Internet address http://ec.europa.eu/consumers/odr/ .
Si usted como consumidor considera que sus derechos han sido vulnerados, puede dirigirnos sus quejas a través de la dirección de correo electrónico firstname.lastname@example.org con el fin de solicitar una solución extrajudicial de controversias.
(You only have to fill in and send this form if you wish to withdraw from the contract) For the attention of BRAVO CHARLIE APPAREL, S.L. with address in calleAnglí 7 Bajos, 08017 Barcelona, Spain and email email@example.com . I hereby inform you that I am expressly withdrawing from my contract for the sale of the following item/s: Order on / received on (*): Name of the consumer: Consumer address: Email of the consumer: Signature of the consumer (only if the present form is presented on paper) Date: (*) Delete as appropriate